FAQs

# Frequently Asked Questions (FAQs)

### 1. What products does Qlick offer?

Qlick offers a wide range of products including artificial nails, hair accessories, children's hair accessories, and metal claws. We are also expanding our collection to include smart gadgets and cufflinks in the near future.

### 2. How do I place an order?

You can place an order directly through our website.

### 3. How will my order be delivered?

We partner with professional and reputable delivery companies to ensure your order is delivered promptly and securely.

### 4. How will I know my order has been placed?

Once your order is placed, we will confirm it via Direct Message, SMS, Call or email before dispatching the shipment.

### 5. How long will it take for my order to arrive?

All orders are delivered within 3 to 4 working days.

### 6. Under what circumstances can I request an exchange?

If your product has a manufacturing defect, incorrect size, quantity, or model, you can request an exchange. Ensure secure packaging in original or sturdy alternative.

### 7. What are the shipping costs?

Shipping costs 180Rs. for orders below 2999Rs. Orders above 1999Rs. qualify for free shipping.

### 8. What payment options are available?

We currently offer Cash On Delivery. We will soon be introducing bank transfer and debit/credit card payment options.

### 9. Can I get a refund for items purchased with discount codes or during sales?

Items purchased with discount codes or during sales are not eligible for refunds or exchanges.

### 10. How can I check my order status?

You can inquire about your order status by contacting us via Facebook Page, or Email. We are currently developing a comprehensive tracking system which will be available soon.

### 11. Do you offer international shipping?

At this time, we do not offer international shipping. We only ship within the United States. We apologize for any inconvenience.

### 12. How can I contact customer service?

Our customer service team is available to assist you. You can reach us via email at qlickcustomercare@gmail.com


### 13. Can I change or cancel my order after it has been placed?

If you need to change or cancel your order, please contact us immediately. We will do our best to accommodate your request. However, if the order has already been processed or shipped, changes may not be possible.


### 14. How can I stay updated on new products and promotions?

Stay connected with Qlick by subscribing to our newsletter and following us on social media. You will be the first to know about new products, special offers, and exclusive promotions.

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